Police ask residents to identify problems

Questionnaire may reshape city services
2012-12-14T20:44:00Z 2012-12-15T18:25:44Z Police ask residents to identify problemsKERANA TODOROV Napa Valley Register
December 14, 2012 8:44 pm  • 

What are the three things you like best about your neighborhood? Do you feel the police department responds in a timely manner when problems arise? Are there traffic problems?

These are among the 44 questions in a survey the Napa Police Department will be conducting over the next month to help the city better connect with residents and better respond to their concerns and issues.

The questionnaire is available at napaneighborhoodsurvey.com or by calling 257-9561. Paper copies of the questionnaire, developed in-house by police, have been delivered to businesses, churches and public buildings with a self-stamped envelope. Twelve Napa police volunteers will tabulate the results.

“For the past few years, the city has conducted surveys to gauge attitudes, identify issues and priorities from residents prior to our budget process where we begin the process to allocate resources,” City Manager Mike Parness said in an email. “This survey incorporates most of the issues from the previous efforts and expands the range to meet the specific neighborhood oriented issues of interest to the Police Department.”

“The results of the survey will be used in various ways to identify community needs and concerns that should be given consideration as the City Council and staff develop the city budget and prepare future work plans,” Parness said.

Police representatives said the city wants to make policing more efficient and effective in addressing issues affecting Napans, using techniques implemented elsewhere.

“Each neighborhood has its own different feel,” said Sgt. Amy Hunter, who is coordinating the project for the city.

The all-encompassing survey was developed at the Police Department because it is where citizens often first seek help for problems ranging from potholes, street lights or an issue with a neighbor, Hunter explained.

With the survey results in hand, police will be better able to address the issues within each neighborhood, Police Capt. Steve Potter said.

Residents are being asked to identify themselves so the department can invite them to neighborhood group meetings, Hunter said.

Potter hopes the city will receive 2,000 surveys by the end of the month. Preliminary results should be available in January and later presented to the City Council.

Hunter said Napa police are also working with a class instructor at Napa Valley College to develop its social media presence.

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