Pacific Gas & Electric Company is alerting customers to be aware of a telephone scam demanding immediate payment for allegedly past due electricity bills. This scam appears to specifically target Hispanic business customers.
PG&E customers in the Bay Area have reported receiving calls warning that their electric service will be disconnected unless they make immediate payment through a prepaid cash card, such as a PayPal or Green Dot card, the utility said in a news release.
PG&E said its representatives never ask for immediate payment with a prepaid cash card over the phone or in person.
Also, PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.
Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it.
If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community.