We've had several great experiences over the years dealing with Napa Valley Vacuum and Sewing. David Mitchell sold us a great vacuum cleaner a few years ago and it still works great.
We then purchased a new sewing machine and ran into a few problems with it along the way.
After many calls and free advice from Tom Murray, we decided after a year or more to return the machine and purchase another one but a different brand. Tom Murray met us with the best professional, friendly and ethical standards in business. He returned the full price of the sewing machine and gave us a loaner to try out and use while considering a different machine.
The loaner works fantastic and were considering buying that machine. We wanted to thank Tom for his courtesy and great business approach to help us, and we would recommend Tom and David highly for their friendly and courteous service to us. These are great people to do business with.
Loretta and Peter Zwetsloot