Pacific Gas & Electric Company is alerting customers to be aware of a telephone scam demanding immediate payment for allegedly past due electricity bills. This scam appears to specifically target Hispanic business customers.
PG&E customers in the Bay Area have reported receiving calls warning that their electric service will be disconnected unless they make immediate payment through a prepaid cash card, such as a PayPal or Green Dot card, the utility said in a news release.
PG&E said its representatives never ask for immediate payment with a prepaid cash card over the phone or in person.
Also, PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
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Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.
Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it.
If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community.